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FAQ

Find answers to the most popular questions

Implementation

  • How to customize the UXCam account?
  • What XCode version should I have?
  • What's the SDK size? How much data does UXCam take on the user's side?

Sessions

  • Why do I see a time in the future for some sessions?
  • What's the difference between Sessions and Videos?
  • How to find crashed sessions?
  • When does the session start and end?
  • How do you know the session crashed?
  • Is it possible to create my own segments?
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Users

  • How to find out which users are abandoning my app?
  • How are user aliases created?

Screens

  • What are the unresponsive gestures?
  • Why some of the recording screens are red?
  • Is it possible to get relevant heatmaps when scrolling?
  • How do you detect rage gestures?

App Settings

  • How to export all the UXCam data?
  • How much data do you use for the video upload?
  • What recording quality do you recommend?
  • How to separate team recordings and real user recordings?
  • How to record certain sessions only?
  • How to invite team member to view sessions together?

Organization Settings

  • How can I change the owner?
  • How can I tell how many recordings I have left?

Privacy & Security

  • How to delete user data?
  • Does UXCam require Opt-in or additional permission from the user?

Free plan

  • What’s included in the free plan?
  • Does the free plan expire?
  • What happens if I exceed my session recording limit?
  • What is the difference between sessions & videos?
  • Who is the free plan good for?
  • How can I upgrade my plan?

POS Applications

  • In store POS/ Kiosk Applications

Products

  • Session Recording
  • User Analytics
  • Heatmap & Screen Analytics
  • Funnel Analytics
  • Event Analytics
  • Issue Analytics
  • 3rd Party Integration

Company

  • About us
  • Customers
  • Data Processing Agreement
  • GDPR
  • Partnerships
  • Press
  • Privacy policy
  • Careers

Compliancy

UXCam has successfully completed a SOC 2 Type 2 examination by Johanson Group.

Support

  • Help center
  • Developer docs
  • Learning center
  • Contact us
  • Incident status
  • Bug bounty

Solutions

  • Product team
  • Growth team
  • Engineering team
  • Support team

Resources

  • Blog
  • Analytics glossary
  • SDK guide 2021
  • Heatmap guide

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