Once you’ve decided which filters or segments to apply you can start analyzing your sessions and playing the videos. Let's take a look at the session page:
Understand the session page structure
When you open a session you can see the following information:
- Information about the user: alias or user ID (if sending user properties), number of the session, location, date, device, app version, and network details.
- Options to share, delete, expand view or download that session.
- Replay tab: Video representation (if recorded) with the full timeline.
- Session properties: data about the session, the user, the device, and the location. E.g. device size and manufacturer, number of gestures and visited screens on that session, user properties, etc.
- Events tab: Takes you to the list of events triggered in that session.
- Crash and UI Freeze tab: We automatically detect all the crashes and UI Freezes on your app. If a session has Crashes or UI Freezes you will see them (including the logs) on this tab. Find more info about Crash Logs and UI Freeze's here.
- Session timeline: here you can find the user journey for that session, including screens, gestures, and events triggered (if you're sending them).
- Timestamp and screen detail: when reproducing the video you will see the screens here.
- Video timeline settings: here you can find the options to add a note with a specific timestamp, adjust the speed of the video, open additional settings (skip inactivity, play all, phone frame, screen selection) and expand view.
- Video representation of the session: shows you exactly what happened during that session on your user's device.
⚠️ Some sessions may not have a video representation, in such cases, you will see three dots instead of a play button and a message on the screen (read more about it here). To find only the sessions with video recordings, you can click on the quick filter and select "Sessions with video"
Analyze your session
See at a glance what the journey was like for that user’s session. The session timeline reflects each user interaction with your app, you can easily identify the screens visited and the user interaction with each of its elements. It also includes the exact time stamp for each of the interactions.
UXCam automatically detects the screens and screen names. However, you can rename your screens on the screen list (read more), in such cases when you hover over your screen name you will see the original name as well.
Click on the external link icon to jump directly to the screen Heatmap.
✏️ Note » you may need to tag your screens on some specific cases, read more about it here.
Besides screens, UXCam automatically records all the gestures that happen within a session, you can find the complete list of gestures here.
To see more details about the gesture, click on the arrow to expand the view. Please notice that these data will depend on the information available from your app.
If you want to filter by gesture, to focus only on some specific interactions, you can click on ‘Gestures’ and select the ones you wish to see in the timeline. Next to the gesture name, you can see how many times was that gesture used during the session.
You could also send custom events to UXCam to track key actions within your app (e.g. purchase completed). Those events will also be shown in the session timeline along with the event properties. To view the event properties just click on the arrow to expand the view. When you hover over the property name you’ll see an icon to easily copy the property.
If you want to focus your analysis on some specific events or have an overview of the triggered events for that session use the Events filter on top.
Just click on Events and select if you want to filter by all the events or the events triggered in this specific session, you can see the count of each event during this session on the right side and select which events you want to see.
Not sending Events to UXCam? Read more about the power of Custom Events here →
Replay your session
Besides the session timeline that shows your user’s journey, you can also replay the video to see the exact reproduction of what the user did in your app during that session and how he/she did it.
This will help you discover possible problems with the UI of your application, identify points of friction, frustrations, and confusions of the users, and even problems with transitions or interaction with certain elements. You can play the video from the video or session timeline.
» Video timeline:
Click play to start the video or click any section on the timeline to play that part. Adjust the speed by clicking on the speed button 1x, or click on settings and turn-on skip inactivity to only play the parts that had user interaction.
» Session timeline:
Click on any of the timestamps to play only that specific screen or interaction.
💡Tip » if the video reproduction jumps from one screen to the end or doesn’t replay the whole session make sure you have all the screens selected. Click on settings > Screens > Check all
✧ New feature
Take notes and collaborate with your team
You can now leave notes for each session to write your findings, highlight specific issues or concerns, comment on your ideas and collaborate with your team in a more efficient way. How to add notes:
» From the video timeline
To refer to a specific section of the video, first find it on the video timeline, then click on the ‘add note’ icon. This will automatically create a new note and add the timestamp, write your comment and save it.
» From the notes section
Click on notes > write your note and save it. If you want to add a timestamp just click on the ‘add note’ icon as explained before.
✏️ Note » you can add as many timestamps as you want.
Tag your colleagues for team collaboration
If you want to mention other team members in your comment just use @ to tag them, you should see all the options displayed. They will receive an email with your comment and a link to jump directly to the session and timestamp (if specified).
Please keep in mind that you can only mention members with access to UXCam dashboard.
View, Edit and Delete notes
All the team members will see notes added to a session, you can easily identify a session with comments by looking for the blue bubble next to the message icon in the session list.
Only the author of the note can edit and/or delete it. Just hover over the note and click on the edit or delete icons.