The session starts when users open the app and it ends when it goes to background.

A session captures user interactions in your app, including gestures, events, and screen visits and meta data including user, device, and session properties. Sessions upload when the app goes to the background and are recorded by default to generate funnels, heatmaps, and user flows.

A video visually represents the session, showing user behavior on screens. Some sessions may lack videos indicated by the symbol (...) due to video limits, conditional recording settings, or poor internet connection.

Together, sessions and videos offer valuable insights to understand user behavior.

Yes, sessions are stored on the device until the user reconnects to the internet. In the recording settings, you can choose whether to upload sessions using Wi-Fi only or mobile data as well.

Go to sessions page. You can delete sessions individually by clicking on the session and selecting Delete. To delete multiple sessions at once (up to 20), tick the checkbox at the top to select all sessions on the current page.

Red screens indicate that certain screens were intentionally occluded by your developers to hide sensitive information. This ensures that private data, such as login credentials or payment details, remains protected and is not captured in session recordings. You can manage occlusion settings through your app’s UXCam integration.

Not directly, our heatmaps are not designed for scrolling screens. However, to capture relevant heatmaps for scrolling screens, use the appropriate API to define each screen separately. This ensures heatmap data is accurately segmented based on the visible areas.

UXCam automatically detects rage gestures to show user frustration with certain elements or screens of your application. A rage tap shows when the user taps repeatedly (more than 3 taps) in frustration, with at most 300ms between consecutive taps, and within a certain radius of the screen.

While frequent taps often indicate frustration, some scenarios—like adjusting volume in a music player—naturally involve rapid tapping and shouldn’t be classified as rage taps.

To exclude rage taps from specific screens while still recording other gestures (taps, swipes, etc.), follow these steps:

A one-minute video typically uses around 70-80 KB, though the exact amount depends on the selected video quality. You can change this in app settings.

We recommend using low or very low quality. It should be enough to understand your users' behavior and it won't consume too much mobile data. You can change this under app settings > Video recording.

Only the current account owner can transfer ownership to another team member.

📌 If the current owner has left your company and you need assistance, contact team@uxcam.com—we’re happy to help!