Understanding user behavior on your website or web app is key to optimizing user experience and improving conversions. With UXCam Web, you can analyze session recordings, detect frustration signals, and uncover insights into how users navigate your site.
What is a Session in UXCam Web?
A web session in UXCam represents a user's journey from the moment they open a website or web app until the session ends. Sessions provide valuable insights into user behavior, interactions, and possible friction points.
📌 How are sessions defined in UXCam Web?
Session Start | Session End |
When a user opens the web app or site. | When the user closes the tab, loses internet connection, suspends their system, or remains inactive for 3 minutes. |
Identifying usability and frustration issues with Session Replay
Activity Timeline
The Activity tab provides a chronological breakdown of a user's actions during a session. The Activity Timeline allows you to filter and focus on key frustration events, making it easy to jump directly to problem areas.
How to Analyze Frustration Points:
Filter by events – Use the event filters in the Activity Timeline to focus on key frustration indicators like dead clicks, rage taps, etc.
Click on an event – Selecting an event (e.g., dead click) will take you to the exact moment in the session replay where the issue occurred.
Understand user behavior – See what led up to the issue, helping you identify confusing UI elements, broken functionality, or slow responses.
Common Frustration Events
Dead Clicks – A user clicks on an element, but nothing happens. This might indicate a broken button or misleading design.
Rage taps – Rapid, repeated clicks on the same area, often signaling frustration with unresponsive elements.
By analyzing these events, you can quickly find and fix problem areas in your web experience, improving usability and reducing frustration for your users.
How to follow the journey of one specific user?
Quickly jump between sessions of the same user and follow their specific journey in your side using the Previous user session / Next user session navigation.
Tip: Click on recorded URLs to directly open the page seen in the session replay.
Understanding Web Properties
Session Info
The Session Info tab provides an overview of the session’s metadata, you can find the breakdown below for session properties, user properties, and device properties.
Session Properties
Session Properties | Description |
Session ID | A unique identifier for each recorded session. |
Duration | The total length of the session from start to finish. |
Screen Visits | The number of distinct screens/pages visited during the session. |
Screens | The unique pages/screens accessed. |
Gestures | Number of user interactions such as taps, clicks, or swipes. |
Events | Number of automatically or custom-tracked events. |
Device Time | The timestamp of when the session occurred, based on the user’s device. |
Upload Time | When the session data was uploaded to UXCam. |
Recording Time | The actual duration of recorded interactions. |
Referrer & Referrer domain | The source URL the user came from before entering the site. |
Landing UTM | UTM parameters associated with the session, useful for campaign tracking. |
User Properties
User Properties
UXCam captures various user-related details automatically and allows customization.
User Property | Description |
User ID | A unique identifier assigned to the user, either automatically or custom-defined. |
Location | The user’s city and country, based on IP address. |
Plan Type* (Example of custom user property you can send) | The user’s subscription or service plan, if applicable. |
Device Properties
Device Properties
UXCam also records device-specific properties to analyze user behavior based on technology preferences.
Property | Description |
Device Type | Desktop, tablet, or mobile device. |
Install ID | A unique identifier assigned to the user’s browser session. |
Display Width & Height | The user’s screen resolution. |
Language | The preferred language set in the user’s browser settings. |
Operating System (OS) | The operating system used (Windows, macOS, Linux, etc.). |
Browser & Version | The browser name (Chrome, Firefox, Safari) and its version. |
View All User Sessions
In the Session Info tab, clicking View All on the session number will show a list of all sessions recorded for that specific user.
