UXCam offers flexible, session-based pricing with plans tailored to your app’s growth.

Upgrade anytime as your app scales. Additional sessions beyond plan limits are billed separately. Check out our plans

We accept all major credit cards for online payments. Businesses on enterprise contracts may also opt for ACH or wire transfers.

If your app exceeds session or video limits of your plan, overages may apply. These charges are calculated based on your additional usage and will appear on your invoice.

UXCam billing is processed in United States Dollars (USD) for all plans and services.

If a payment fails, we’ll retry up to four times. After four failed attempts, your account may be restricted. To regain access, clear the payment via the Billing section in your account settings.

UXCam offers a 14-day free trial, giving you access to:

No credit card is required to start the trial, and there are no setup fees.

The trial begins once you complete the integration process and upload your first session.

At the end of the trial, you will no longer be able to use UXCam unless you move to a free plan or talk to sales. You can either request a quote via the button from the dashboard directly or you can get in touch via email to sales@uxcam.com. You can also upgrade your plan at any time during the trial - just click on the banner at the bottom of the dashboard or reach out via email.

For more details, check the website page: https://uxcam.com/plans/

The free plan doesn't expire. The limits are automatically reset every month. You can always check the exact date of the next cycle in your Subscription settings.

Every month, you can record 3,000 data sessions and 3,000 videos. When the limit of 3,000 sessions is exceeded, all data will stop being recorded. You will be able to access 12 months worth of session data to conduct your analysis. You can find in this article the session data UXCam automatically capture for each session. You will only be able to access sessions replays from the past 30 days.

The Free Plan is designed for small, early-stage mobile teams, or individual app developers, who are just starting out and don’t have many users or high session volumes yet. The Free Plan can also be used by larger organizations for beta testing new features or app versions with bigger sample groups (50+ users recommended), to track user experience and unmoderated usability testing.

If you'd like to explore your upgrade options, you can submit a pricing request through the Subscription page in your UXCam account, visit our Plans page, or you can directly contact us at sales@uxcam.com.

Our plans are customized to your app’s requirements & overall business goals. Our sales team will be happy to help you find the right plan for your needs!

Yes, we provide a free plan with limited features and 3,000 monthly sessions.

Yes, feel free to reach out to your Customer success manager or use the chat button to contact our support team. They will be able to help you upgrade your subscription.

No, we will keep your data retained according to your plan's retention period.