UXCam automatically detects rage taps to help you identify which screens or elements are frustrating your users and blocking them from completing certain actions in your app.
It's an easy, quick, and reliable way of:
- Finding bugs in your app that will need to be fixed
- Identifying usability issues on your screens and navigation
- Discovering opportunities for improvements or new features that could help your users get more value, and increase engagement and retention
- Test the performance and usability of your features on many different devices and app settings, and save valuable time from your QA and Dev teams
You can also send any other satisfaction metric that you collect from your users to UXCam as a user property, to correlate their feedback and experience score with rage taps, issues, or other behavioral metrics that you collect in UXCam and have more context to work on improvements and ultimately increase the users' satisfaction.
- #1 Track your users’ frustration and identify the most problematic devices or platforms
- #2 Discover and minimize friction on specific flows and screens
- #3 Send NPS as a user property and segment your users based on level of satisfaction
#1 Track your users’ frustration and identify the most problematic devices or platforms
See the average number of rage taps in your app grouped by day to uncover the trends.
Then group it by platform and device to drill down into the reasons and identify potential problems with specific devices. Then click on the graph to watch the sessions and gather actionable insights.
E.g. you’ve released a new feature, you can see that since then the rage taps trend is increasing. When you group it by specific devices you can see that all the rage taps happened on iOS devices and specifically on iPads. While watching the recordings you discover that there was a resolution miscalculation and it was hard for the users to use one of the key buttons for that feature.
#2 Discover and minimize friction on specific flows and screens
See if most of the users’ frustration happened during the onboarding process (within the first and 5th session), between the 6th and 10th session, during the exploration phase, or after they’ve used your app more than 10 times.
Identify the screens with the higher number of rage taps, visualize the rage heatmap to highlight UI problems, and watch the recordings to gather more qualitative data on the users’ interactions and pain points.
E.g. you have an onboarding process that explains how to complete certain tasks within your app, by filtering your screens by rage taps you identify that most of the users’ frustrations happened while trying to interact with the images or explanations displayed in the onboarding. By watching the recording you discover that they expect to interact with those images, based on that hypothesis you can work on optimizing the onboarding and providing clearer instructions.
#3 Send NPS as a user property and segment your users based on level of satisfaction
If you collect NPS in your app you can send it as a user property to UXCam, the score will be updated so you should always have the latest score for that user. Then you can use it to create segments and analyze behavioral patterns based on the satisfaction level, or break down your funnels or events based on the scores.