To save time while detecting and debugging your customer’s issues, UXCam lets you filter your sessions and users in such a way that you only see the sessions or users that are relevant.
Thanks to this, you can easily filter out your needed target group to identify crashes or observe the onboarding sessions of your users.
You can filter your sessions by, for example, selecting a device language, only to show sessions from users that use a particular device language.
This helps you explore how your product is used in this language, and if usability differs from the use of your product in other device languages.
You can also select sessions based on country, session number, city or user name.
There are also filter options related to the device. There are multiple options like platform, device class or device names. It’s possible to see how users use one particular version of your app, or compare multiple versions with one another. You can compare the filtered session of two or more versions of your app to see what the differences are and analyze why these differences are present.
You can choose one of the filters to highlight a specific session property. If you only want to see the sessions that include a certain screen visited, you can enter the screen name in the filter bar, so it only shows the sessions that visited that screen. This works the same for session length and other session properties, as shown in the image.
To improve your User Experience, you can easily filter out sessions with particular UX issues to determine where and why these issues occur. For example, you can filter out all the sessions that have rage events to see what those sessions have in common and to find a way to prevent these events from happening in the future.
It’s also possible to combine different filters, to make the search even more specific. Like filtering on rage taps for a specific version of your app.
You can filter out sessions that are recorded on a certain day or only look at the sessions on weekdays, to exclude your weekends.
By filtering through segments, you can filter out the particular sessions you need and come back to them easily.
One of the things app developers are most interested in are crashed sessions. Find out which sessions crashed, why and where and compare those sessions. You can compare the last screens of the sessions to see if they are similar or different from each other. This makes it easier to detect bugs.
The user filters are divided into three categories: user, engagement and device.
One of the examples you can filter on is the country. This could be helpful when determining a marketing strategy for a certain country. You can also filter for a specific username if you need to find a session from one user in particular.
To figure out how users on a certain device or platform use your app, this feature would suit you. You can filter all the users that use your app through a certain device type or platform.
You can also filter users on their engagement. Do you want to filter your users on how long or how often they visit your app? Or do you want to gather the users that leave your app after one click? To detect this, you will be able to find the problem leading up to this exit and solving it.
It’s also possible to filter your users based on segments. One-time users are interesting to be filtered out because there has to be a reason why they never reopened your app.
You can also focus on the users that are loyal to you and engaged in your app to see how they use your app. This helps facilitate the users that are not loyal yet, because you can try to guide them into using your app the same way, through implementing new features.