You will see this message if a session was uploaded without a video recording. There are multiple reasons a session can be uploaded with no video. Here we list some common causes: 

1. Video recording off: Video recording can be turned Off/ On from the app's settings: "Video Recording Setting". When Off, sessions will be recorded without a video. 
2. Recording Quota: Videos won't be uploaded if the plan's recording quota has been reached. Find more about our plans and quotas here. 
3. User's bandwidth: An unstable internet connection may cause a session to upload without a video. The video would be uploaded on the next use of the app with a stable connection. 
4. Rule based recording: Rule based recording determines which sessions get video recorded. Check your app's settings for "Video recording only if" conditions. 

Still not getting video recordings? Please reach out to team@uxcam.com, we'll be happy to help.