You will see this message if a session was uploaded without a video recording:

There are multiple reasons a session can be uploaded with no video. Here we list some common causes: 

1. Video recording off: Video recording can be turned Off/ On from the app's settings: "Video Recording Setting". When Off, sessions will be recorded without a video. 
2. Recording Quota: Videos won't be uploaded if the plan's recording quota has been reached. You can check if that's the case under your Subscription Settings -> Current month.
3. User's bandwidth: An unstable internet connection may cause a session to upload without a video. The video would be uploaded on the next use of the app with a stable connection. 
4. Rule based recording: It determines which sessions get video recorded. Check your app's settings for the "Video recording only if" conditions. 
5. You're not calling "optIntoSchematicRecordings" on iOS.

Still not getting video recordings? Please reach out to team@uxcam.com, we'll be happy to help.