The assistant asks which app I mean. You have access to more than one app. Ask "Which UXCam apps do I have access to?" and name the app in your question.
A query returns zero or much lower numbers than the dashboard. Check the date range (most tools default to the last 30 days, and data starts on 1 December 2025). Check that the screen or event name matches exactly: ask the assistant to look up the real names. If numbers still look low, ask "Are we losing any sessions?"
Plain-language session search returns nothing. This search needs AI session summaries enabled for the app, and only covers sessions that were summarized. You can still filter and sort sessions by date, device, crashes, rage gestures and more.
I can't see an app my teammate can see. The MCP follows your UXCam permissions. Ask your UXCam admin for access to that app.
I hit a rate limit. The limit is 60 calls per minute (6 for verify_integration). Wait a minute and try again. Asking for one broader query instead of many narrow ones also helps.
The connector doesn't appear in ChatGPT. Custom connectors need a Plus, Pro, Business or Enterprise plan, and on some plans Developer mode must be on.
Sign-in fails or keeps repeating. Remove the connector and add it again, then sign in with the same UXCam account you use for the dashboard. For desktop apps, restart the app after changing its configuration.
Does it cost anything? No UXCam charge and no Tara credits. Your AI assistant's own usage limits apply.
Need help? Contact us at team@uxcam.com.