This is a brief guide to getting started with UXCam.
What does it do?
UXCam is a web and SDK tool that helps you understand your users by recording and analyzing how your app is being used. Instead of guessing how your users interact with your app, you can use screen replay and analysis tools to see your user's experience through your own eyes.
UXCam enables you to:
- Reveal Users' Actual Experience
- Optimize Product Design
- Empower your customer support
What platforms are supported?
UXCam does not support web pages or web apps.
How difficult is it to integrate?
Setting up UXCam for your app just takes a couple of minutes and requires little developmental effort.
For complete integration instructions, please refer to our developer docs.
Does it impact performance?
UXCam does not impact app performance.
- Video recording is done on a background thread to maintain app responsiveness.
- Recordings are uploaded when the app goes into the background to ensure no impact is made on the bandwidth during runtime of the app
- You can opt to upload the recordings only when the device is connected to a Wifi network. Doing so will save the recordings on the device and upload them to the dashboard when the device is connected to Wifi.
The network bandwidth of a session is dependent on device size and the length of the recording.
An average 1-minute recording of a session takes 300KB data, slightly higher for games.
What can I find out using UXCam?
You and your team will be able to see videos of exactly what your users see and how they interact with your app, on which screens they spend most of their time and pinpoint where they are struggling, allowing you to understand usability issues.
Our tools include:
- Sessions Replay
- User Analysis
- Screen Analysis
Why choose a qualitative tool?
Unlike quantitative analysis tools, UXCam centers around qualitative factors such as user experience. First, we have to distinguish between quantitative and qualitative UX analytics.
Quantitative analytics is anything that can be expressed in numbers. Graphs, charts, you name it. Quantitative data will give you an objective basis to work on.
Qualitative analytics does not measure numbers. It is focused on deeply understanding the user and his behavior.
You may be wondering now: What type of analytics is the best for me?
The answer is both. You should always be looking to combine quantitative and qualitative tools.
Successful apps look at how users behave in the app through qualitative analysis while doing the math through quantitative analysis at the same time. This will result in knowledge about the individual and collective behavior of your users, allowing you to make decisions with confidence.
Does it replace other analysis tools?
What makes UXCam different?
Unlike other tools in the market, we specialize in qualitative analysis. We believe our focus on User Experience allows us to be the best at what we do, offering our customers the best way to understand how users feel and behave.
It is our ambition to deliver you the best qualitative analysis tool for mobile on the market.
We are the only tool that is systematically laid out for just mobile qualitative analytics. We are providing you with session replays on full screen. In the near future, we will offer solutions to identify sessions with rage taps, as well as automatically display interesting sessions to you via machine learning.
How much does it cost?
UXCam has a limited free plan and paid plans. Pricing is dependent upon the number of sessions and videos. Read more about our plans here.
How can I find out if it's the right fit?
We're happy to assist teams to set up a pilot and get them to start analyzing UX. To learn more about our tools and set a trial period, book a call with us.