To manage your alerts, navigate to the alerts management page: Click App name > App settings or just click on View alerts from your Custom Dashboards. 

You will also be redirected to the alerts page if you create an alert from the sessions, users, events, and screens page.

 

Here you’ll find a list of all the alerts created in your app, created by you, or other team members. Sort by when it was created or by creator to find relevant alerts. 

 

How to view alert details? 

Anyone has access to view alerts created, just click on the alert name or anywhere on the alert row to view details and conditions of the alert.

 

Can I subscribe/unsubscribe to receive alerts created by teammates? 

In addition to managing your alerts, you can subscribe to alerts created by others. Simply click on an alert created by another user and select the subscribe option to start receiving notifications. Similarly, if you want to unsubscribe, just open the alert and hit on Unsubscribe.  

How to pause/activate an alert? 

If you want to temporarily stop receiving an alert without losing all the details of the alert you've created, you can pause it instead of deleting it. Use the toggle below the status column to pause or activate an alert. If you pause an alert, you will no longer receive the email notifications. You can resume it at any time.

❗️Only alert creators can pause/activate their alerts. The organization owner has access to pause/activate all alerts.

 

✏️ Note» Alerts without recipients (everyone unsubscribed) will be paused automatically - in such cases if someone subscribes it will be automatically activated. 

How to edit/ delete an alert? 

❗️Only alert creators can edit their alerts. The organization owner has editor access to all alerts.

To edit an alert, click on the edit icon, you can adjust filters, threshold, trigger, recipients, frequency, name and metric. But please note that when the alert is created from a report changing the metric will have an impact. (See below - what's a linked alert) 

To delete an alert, click on the edit icon and hit the delete button on the bottom-left corner.

 

What is a linked alert? 

To ensure consistency in your alert and reports, the alerts created from reports are linked, so that you can visualize them from the report itself. If you modify the report metric or the alert metric separately, this will unlink the alert from the report and keep them as independent elements. However, changes made to name, filter, recipient, triggers or threshold won't trigger the 'unlink action'.

When you create an alert from a report, you'll notice a link icon next to the alert name, indicating that it's linked to a specific report. If you attempt to edit the alert metric, you'll receive a warning pop-up notifying you that the alert metrics no longer align with the report. You can proceed with editing the alert, but be aware that doing so will unlink it from the report. Unlinking it from the report means that you cannot see that alert on the report on which it was previously created. 

 

The same message will be triggered when you attempt to modify the report that is linked to the alert. 

Who has permission to edit or delete any alert? 

The org owner has permission to edit or delete any alert. Anyone else can only edit or delete their own alerts.

How to view an alert's history? 

On the alert management page, find the alert you want and click on the 3 dots (right-hand side). Then select alert history to see a timeline of when the alert was previously triggered or sent.