Identifying user frustration and UX issues in your app is crucial because it can have a significant impact on user satisfaction and engagement, which ultimately affects the success of your product. If users encounter too many frustrations when using your app, they are more likely to abandon it altogether. By solving these issues, you can improve user retention and reduce churn rates, improve the overall experience which can lead to customer retention and  positive reviews.

 

1 » What is the total number of daily, weekly monthly sessions with rage taps?

2 » How are sessions with rage taps changing over time? Are they increasing or decreasing? 

3 » How many sessions were affected by rage taps on different app versions?

4 » Which screens are causing the most frustration?

5 » Which device platform between IOS vs. Android is causing most frustration?

          6 » Which device models are causing most frustration?

 

What is the total number of daily, weekly, monthly sessions with rage taps?

To create this report : Add report > Build from Scratch 

• Report Type : Sessions
• Metric : Count of Sessions, Total
• Filters : UX Issues, Rage taps, Yes

Tips: Select 1D, 7D, 30D in the calendar based on the time you would like to analyze. 

 

How are sessions with rage taps changing over time? Are they increasing or decreasing?

To create this report : Add report > Build from Scratch 

• Report Type : Sessions
• Metric : Count of Sessions, Total
• Filters : UX Issues, Rage taps, Yes

How many sessions were affected by  rage taps on different app versions? 

To create this report : Add report > Build from Scratch 

• Report Type : Event
• Select Event : Rage taps
• Metric : Count of sessions with event, Total 
• Grouping : Device Property > App Version 

 

Which screens are causing most frustration?

To create this report :  Add report > search for Screens with most rage taps > Add

 

Which device platform between IOS vs. Android  devices is causing more frustration?

To create this report : Add report > Build from Scratch 

• Report Type : Event
• Select Event : Rage taps
• Metric : Count of sessions with event, Total 
• Grouping : Device Property > Device platform 

Which device models are causing most frustration?

To create this report : Add report > Build from Scratch 

• Report Type : Event
• Select Event : Rage taps
• Metric : Count of sessions with event, Total 
• Grouping : Device Property > Device Model